News

24.02.2017 - Clients of Swiss Post may now manage their parcels individually

(sp) Customers of Swiss Post can now manage their parcels individually. They may decide for themselves when, where and how they want to receive them. This is possible even while parcels are already out for delivery: customers stil can arrange for them to be delivered on a desired day, in the evening or early in the morning. In order to offer even greater convenience when receiving parcels, Swiss Post is also testing delivery time notifications.
Rising mobility in society and growing online retail mean that customers expect individual options for sending and receiving parcels. Over the past few years, Swiss Post has introduced a number of services that meet these needs. Swiss Post is now going one step further and is offering, with immediate effect, its customers the option to manage their parcels, as said even while they are out for delivery.
Consignments can be managed online in the Customer Center on the Swiss Post website. Incoming parcels can be viewed here and customers can choose when, where and how they want to receive their consignment. They can select delivery on a desired day (including Saturday), evening or early-morning delivery, or redirect their delivery to another address. It is also possible to have parcels left at a desired location or delivered to a neighbor. Many of these services can be ordered both for individual consignments and as a standing order.